Privacy policy

Effective Date: April 2026

At Pawmify Pet Marketplace, LLC ("Pawmify," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit pawmify.io or make a purchase through our marketplace.

1. Information We Collect

We collect information that you provide directly to us when you interact with our Services:
* Contact Data: Name, email address, phone number, and shipping/billing address.
* Payment Data: All payments are processed through secure, PCI-compliant third-party payment gateways. We do not store or have access to your full credit card details on our servers.
* Order Data: Details about the products you purchase and your transaction history.

2. Information Collected Automatically

When you browse our site, we automatically collect certain data through cookies and similar technologies:
* Device Data: IP address, browser type, operating system, and device identifiers.
* Usage Data: Pages viewed, time spent on the site, and links clicked to improve our user experience.

3. How We Use Your Information

We use the collected data for the following purposes:
* Order Fulfillment: To process transactions and coordinate shipping with our fulfillment partners (e.g., TopDawg).
* Customer Support: To respond to inquiries sent to concierge@pawmify.io.
* Fraud Prevention: To monitor for potential risks or unauthorized transactions.
* Compliance: To meet legal, tax, and regulatory obligations.

4. Sharing Your Information

We do not sell your personal data. We only share information with trusted third parties necessary to operate our business:
* Logistics Partners: To ship products directly from specialized warehouses to your address.
* Marketplace Platforms: To sync order and tracking data with channels like Walmart.com.
* Payment Providers: To facilitate secure, encrypted transactions.
* Service Providers: For analytics, email delivery, and cloud hosting.

5. Your Rights and Choices

Depending on your residency (such as California or the EU), you may have the right to:
* Access the personal information we hold about you.
* Request the correction or deletion of your data.
* Opt-out of marketing communications at any time.

6. Data Security

We implement industry-standard security measures to protect your information. However, please note that no method of transmission over the internet is 100% secure.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our concierge team:
Pawmify Pet Marketplace, LLC
Email: concierge@pawmify.io
Delaware, USA